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Covid-19: Operational Updates & Service Expectation
This is an extraordinary market condition and the gravity of the situation has demanded exceptional measures to address the situation we are in. Our services have been designed to cater to this new reality with rigorous health and hygiene measures. Most of our services have been switched to perform in limited scale, in some cases completely off. We always believe guests should be able to make an informed decision and everything should be made abundantly clear, so there is no unexpected surprise after check-in, as that can ruin your stay. So in that spirit, we are informing of our newly implemented changes in advance. And should you require any further clarification on some policy, please let us know, so we can address them. of our rooms are occupied by doctors.

• Welcome drinks, fruit basket & evening high tea has been turned off to reduce interaction with guests or one that could increase risks of transmission.
• Free buffet breakfast has been opened again in limited scale.
• Very limited reservations for restaurants will be taken to ensure sufficient distancing.
• Lunch or dinner for room guests is encouraged for room service, but you can opt for dining at the restaurant on our second floor.
• We sanitize high touch areas continuously.
• Our gym services have been closed until further notice.
• Checked-out rooms are waited 48 hours before given to a new guests. And the entire room is thoroughly sanitized after check-out cleaning.
• Our staffs are mandated to wear masks and gloves when they are on duty. We'd recommend our guests to wear masks at the least when they are in public area of the property until they are inside the room.

We cannot deploy many staffs in different service areas like before, as that would constitute a health breach, as that would also increase the risks of transmission. So if there's a delay in food service to your room or it takes you ten minutes to get to your room during check-in, please we kindly ask you to look at us with some leniency. Generally 95% of the time, operations run efficiently, its when there is for example, a cue of 4 guests waiting to check-in, you'd find you have to wait 10 minutes or so to be able to board the room. This is a new world we live in. We are in deep gratitude for your patience and understanding.